Payment Methods

PayPal: fast and secure payment via PayPal

General FAQ

What are the delivery charges for orders from the Online Shop?


Which payment methods are accepted in the Online Shop?


At the moment we accept PayPal..


How long will delivery take?

How secure is shopping in the Online Shop? Is my data protected?

Can I try the product out before I buy?

What is the difference between a download version and a boxed version?

Is it possible to receive the serial number by email before my package arrives?

What exactly happens after ordering?

Why have I not received an order confirmation?

Do I receive an invoice for my order?

I have not yet received my delivery, although the stated delivery time has passed.

Do I have to pay a customs duty for the goods if I order from Native Instruments?

I haven’t received a serial number for my download product.

I am having difficulties registering/activating my product.

I am having technical difficulties and have questions regarding my product.

I would like to sell a product and transfer it to another customer.

I saw VERTIGO SOUND products available for sale at a third-party shop. Are these safe to buy?

Can I cancel my purchase?

I have lost my DVD or CD. / My DVD or CD is damaged.

My download is lost. Can I receive a new download link?

Does VERTIGO SOUND offer educational versions of its products?

Is there an VERTIGO SOUND reseller in my area?