Shop-FAQ

Which payment methods are accepted in the Online Shop?

At the moment Paypal only, further payment options will be added later

How secure is shopping in the Online Shop? Is my data protected? (O)

Can I try the product out before I buy?

After you created an account you can download a 14 Days Trial version of our software products

What exactly happens after ordering? (O)

Why have I not received an order confirmation?

Please check your email Spamfolders or contact support@vertigosound.com

Do I receive an invoice for my order?

You will receive an Invoice ind pdf form after your purchase

Do I have to pay a customs duty for the goods if I order VS products?

Depending on your location you have to pay VAT for our software products. If you are a VAT registered company you will be invoiced ex VAT inside the EU. I am having difficulties registering/activating my product.

I am having technical difficulties and have questions regarding my product.

Please check the support section on our website or contact support@vertigosound.com

I would like to sell a product and transfer it to another customer.

Our software product licenses can be transferred for a fee of 29,00 Euros. Please contact support@vertigosound.com

Can I cancel my purchase?

You can cancel your purchases as soon as no License key has been generated.

Is there an VERTIGO SOUND reseller in my area?

Please check our section Contact/Where to buy on our website